Quality Policy of In Time MK BPS
The quality policy of In Time MK BPS is focused on continuous improvement of the efficiency of international express courier services and guaranteeing excellent quality that meets customer requirements and regulatory commissions.
Our quality policy is understood, implemented, and supported at all levels of the organization.
To implement this policy and achieve the set goals, In Time MK BPS has built, implemented, and maintains a quality management system according to the ISO 9001:2015 standard, which is subject to periodic review and updating.
We will achieve our goals through:
- Meeting the requirements of interested parties and the regulatory framework applicable to the activity.
- Fulfilling all regulatory and legal requirements, as well as applying internal rules and controls when performing the Postal Money Transfer service.
- Determining the context of the organization and monitoring information related to all external and internal circumstances that are relevant to our ultimate goal and affect our quality management system.
- Identifying business and process risks and opportunities, employee responsibilities and criteria for their assessment, including levels of acceptability and appropriate activities for their management.
- Cooperation with customers based on mutual trust and mutually beneficial conditions.
- Serving the commercial and logistics needs of our clients through uncompromising quality and value in everything we do.
- Discovering new opportunities to serve our customers and increase their satisfaction.
- Continuous optimization of the organizational structure to adequately respond to the dynamics of the work environment.
- Flexibility in human resources management.
- Efficient use of available resources.
- Implementing systematic employee training to increase their qualifications and motivation.
- Full employee adherence to the Quality Policy and company goals.
- Maintaining mutually beneficial relationships with suppliers and partners.
- Expanding market share in the country.
- Continuous improvement and increasing the effectiveness of the implemented and maintained Quality Management System.
Food Safety Policy
In order to consistently meet the highest standards of safety and quality, In Time MK BPS has established, implemented, and maintains a Hazard Analysis and Critical Control Points (HACCP) system.
The system is applied to all relevant processes and activities and is regularly reviewed and updated to ensure compliance with legal requirements, industry standards, and best practices. Management is fully committed to the continuous improvement of the system's effectiveness and to providing all necessary resources for its consistent implementation. Our commitments include:
- Systematic identification, analysis, and assessment of all potential hazards related to food safety.
- Establishing and implementing appropriate control measures to eliminate or minimize risks to an acceptable level.
- Continuous monitoring and verification of critical control points to ensure ongoing compliance.
- Providing regular and documented training for employees to enhance their competence and awareness of food safety.
- Full compliance with all applicable national and international regulations, standards, and customer requirements.
- Periodic review of the system through internal audits and management reviews for continuous improvement.
- Maintaining transparent and proactive communication with customers, partners, and regulatory authorities.
- Respecting and applying the high operational standards and requirements set by UPS.
- As an authorized service provider of United Parcel Service (UPS) for North Macedonia, In Time MK BPS is dedicated to maintaining the highest level of professionalism, reliability, and quality in all aspects of its operations.
